Your FAQs About the World of Managed IT Service and Support.

Below are some of the most frequently asked questions we get about Managed IT Services. Click on the + sign to expand the question box. Click on the button below if you’d like to discuss your questions directly.

Our partners value LanDynamix as an innovative company that excels in providing advanced services that are not typical in the “local IT services” market.

A Managed Service Provider (MSP) is a third-party company that manages and assumes the responsibility of a defined set of IT and technology management services to its customers. It is a strategic method of improving operations that is commonplace among large corporations as well as small and medium-size businesses, non-profit organisations, and governments.

It can vary from company to company, but typically services are priced by the hour, by the service, by the number of users serviced, by the number of devices serviced, or some combination of all of the above. Most companies will put together an annual service contract with you that bills you on a monthly basis.

Managed IT model is a proactive approach to business IT. With the use of 24/7 monitoring, Managed IT makes it possible to find small issues before they become problems. Instead of waiting for something to break, Managed IT figures out what areas are vulnerable and fixes them before a large problem occurs.

We work with small, medium and enterprise organisations alike. Because of how we’ve structured our service offering, we’re able to scale the service to meet any level of need. Whether you’re a small business with no IT person, a medium business with a single, overwhelmed IT manager, an enterprise organisation looking to outsource the day-to-day help desk functions or anything in-between, you can contact a LanDynamix technology advisor to find out if Managed IT will benefit your business.

More FAQs

A Comprehensive Service Desk

A lot of companies do not have enough funds to hire a dedicated help desk team. They would rather use their human resources to fill their core business needs. Managed services help desk personnel fill this gap by trouble shooting and answering all of your technology questions.

Managing third-party vendors

No company gets by with just one program or contractor; most of today’s organisations access the services of a myriad of third-party vendors of services and products that help them do their work. Often, challenges that arise within these contracts also bubble over into the IT system, either through a direct IT connection or through the IT capacity of the connected machine or device. For the client, managing the IT challenges of more than one service provider can be expensive and aggravating; managing IT isn’t their primary focus. Managed IT providers often offer this service as well to ensure that any repair or remediation work that affects the company is comprehensively handled to benefit the whole company.

Learn more about our Managed IT Services:
LanDynamix Managed IT Support
Cloud-based Managed Services Provider

Cloud-based managed services providers control not just the best of today’s IT services but also those of tomorrow. Cloud computing takes place on the service provider’s servers so some, or all, of your company’s electronic activities will occur in that other location. Once migrated, however, your databases and applications gain access to the wide array of services offered by your MSP, not just those that you’ve already consigned. As your company grows and evolves, so can your technology services.

Learn more about our Managed IT Services:
LanDynamix Managed Cloud Solutions
Service Level Agreements

Asking this early on is the best way to protect yourself from hidden fees down the road. Having a clear idea of what you need is going to save you a lot of time because Managed Services Providers can differ on how they provide services (some have all-encompassing suites and others offer services a ’la carte). Lay out exactly what you are you looking for from a provider, and then have them clarify how they are going to charge you for it. Don’t accept one lump sum. Insist that they break things down for you. Find out if they put limits on services, such as the number of times a week you can call the help desk or the number of devices covered in a plan. You do not want to be hit by surprise fees at the end of the month.

Choose an IT Partner

A large part of any enterprise is growth. When deciding on a Managed Services Provider, you want to choose a company that will make expansion easy. As you evolve, you will naturally accumulate more staff, so you want an MSP that will make it easy and affordable to add new workstations, employee accounts, or locations.

Depending on your industry, you may want to look into scalable services as well, to accommodate increased data. It is better to be prepared for development now than to be held back in the future.

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See how we have helped our customers:

LanDynamix Managed Solutions Case Studies

The LanDynamix Way

We start by getting to know your business, its needs, and how we can help it thrive, emphasising customer success every step of the way. Our proven process and our philosophy on service delivery with proactive, reactive, and strategic elements are the reasons we have a 97% retention rate (and many clients for 13+ years).

The LanDynamix Advantage

If you have you more questions contact our technology advisors now