So what is the difference between Proactive and Ad-hoc (Reactive) IT Support?
As the name suggests, a reactive IT support approach is one where organizations react to issues after they have happened. An example would be, experiencing an email malfunction caused by a cyberattack then calling your IT provider to remedy the incident after it has happened. In the time it takes for the issue to be fixed, your organization will suffer a disruption to business continuity.
In contrast, proactively monitoring your server and equipment means you are often alerted to potential problems before they disrupt your business. Because prevention is always better than cure, it is easier to fix an IT problem before it starts than it is to wait until it creates a ripple effect and cause other problems.
Proactive IT Support Prevents Problems
The greatest benefit of a proactive IT support environment is the ability to continue business operations even when you’re faced with technology hiccups. Proactive IT support is a range of continuous servicing and, optimizing and monitoring processes in place to ensure the interrupted running of your IT infrastructure. To give a better idea of what we mean, the following are some of the things our proactive approach to your IT would include:
- Monitoring Servers and End-user Computers
- General Ongoing Maintenance
- System Optimization
IT proactivity tackles recurring issues by implementing long-term solutions instead of quick fixes. Threats and dangers are fixed remotely and without the disturbance to staff by constantly scanning systems and identifying them before they get an opportunity to wreak havoc.
So in a nutshell, proactive IT support reduces downtime, increases productivity and eliminates nasty IT surprises. Another big plus for outsourcing a proactive IT support is that you will be charged a fixed monthly fee, which results in simpler business budgeting too.
If you are already outsourcing your IT services to a provider, contact them and find out what is being done in terms of proactivity. Businesses are becoming increasingly reliant on It for output and with this comes a significant rise in organizations changing over to proactive IT support.
If you need assistance, or if you are looking for an IT partner to ensure the uninterrupted running of your organization’s IT infrastructure, have a look at our Managed IT Support services.