Proactive IT Support – versus – Reactive IT Support?

In the fifteen years LanDynamix has been operating we still find many organisations who, at their peril, have not incorporated IT support into their business planning. Instead they are taking a reactive approach to maintaining their IT infrastructure meaning they do it on an ad hoc basis and only after a problem arises.

Reactive IT support – also known as the break/fix model – is a haphazard approach to the maintenance of mission critical IT services. It is a model that is loaded with potential for costs; loss of business and revenue, plus irreparable reputation damage when it is revealed that the IT failure and subsequent customer service failure, was preventable.

Proactive IT support, in the shape of managed services, is a far superior model and one that is increasingly selected by companies due to the mission critical aspect of their technology backbone. It involves monitoring – leading to early flagging of potential problems with active prevention and management of your IT systems.

In a nutshell:

Reactive IT support means:

• No monitoring of IT systems.
• Zero ability to forecast potential weaknesses or problem areas in your IT systems.
• Wake-up call when your system/s fails.
• Wake-up call after your cyber security has been breached.
• Disruption to business continuity.
• No monitoring of IT systems.
• Disruption to customer service.
• Loss of: revenue; customer service; reputation etc

In contrast:

Proactive IT Support delivers

• Early identification of potential problems or weaknesses in your systems.
• Elimination of nasty surprises.
• Preventions in place before the problem arises.
• A range of continuous servicing solutions.
• Optimisation and monitoring processes that guarantee uninterrupted running of your IT infrastructure.
• Remote repair or removal of threats.
• Increased productivity.
• Business continuity.
• Control over your IT systems and ultimately your business

LanDynamix Proactive IT Support delivers all of the above plus:

1. Licensing.
2. Updates.
3. Saves time and money.
4. Provides a stress free environment – you see to your business – we see to your IT.
5. Team of Professionals -with unparalleled skills and experience - scanning your systems.
6. Antivirus solutions.
7. System Optimisation.
8. Backup.
9. Monitoring of servers and end-user computers.
10. Zero disruption to staff operations.
11. Better budgeting ability due to fixed charges.
12. General ongoing maintenance.